Last updated September 2019
The Leeds Homes website www.leedshomes.org.uk is run by Leeds City Council for applicants registering for social housing and bidding on properties advertised through our choice based lettings scheme. We want as many people as possible to be able to use this website.
You can select the Accessibility option to change the font size to large or extra-large without the text spilling off the screen.
You can also select a Text only option without images or the Graphical viewing option.
We produce a newsletter which lists the properties available.
We know some parts of this website aren't fully accessible.
The website has been tested with screen reader software and we are aware of a number of issues that affect screen reader or voice recognition software users. These have been raised with our IT partner and we are working to find a solution.
The main issues identified are outlined below:
Property details page
Registration page – Primary applicants details
My bids - My account
What to do if you can't access parts of this website
If you need information on this website in a different format you can contact us by phone on (0113) 222 4413, visit your Local Community Hubs or One Stop Centre or email ICTHousingBusinessChange@Leeds.gov.uk
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact us by phone on (0113) 222 4413, visit your Local Community Hubs or One Stop Centre or email ICTHousingBusinessChange@Leeds.gov.uk
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)
Contacting us by phone or visiting us in person
Technical information about this website’s accessibility
Leeds City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications)(No. 2)Accessibility Regulations 2018.
This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations
1.1.1 Non-text Content Some Text alternatives need changing as they convey the same meaning as the image, for example, ‘front view’ instead of ‘a 2 bed sem-detached property.
1.2.1 Audio-only and Video-only (Prerecorded) There is no audio guide to explain the help videos
1.2.2 Captions (Prerecorded) There are no captions available on the help videos. The videos are media alternatives for text but are not clearly labelled as such.
1.2.3 Audio Description or Media Alternative (Prerecorded) There is no audio available on the help videos. The videos are media alternatives for text but are not clearly labelled as such.
1.2.5 Audio Description (Prerecorded) There is no audio available on the help videos.
1.3.1 Info and Relationships On the social housing application headings are not in a hierarchal order and some radio buttons are not contained within a fieldset or have a legend. This is apparent on the Primary Applicant details page.
1.3.2 Meaningful Sequence The DOM order does not match the visual order. The Home, Info, Feature adverts navigation comes before the Property Search navigation on the front-end of the website. Users would also expect the dropdown for Property Search to be intractable straight after clicking on property search.
1.3.5 Identify Input Purpose Autocomplete not implemented on forms collecting personal information.
1.4.3 Contrast (Minimum) Error messaging on forms has red text above a salmon background which fails colour contract checkers. It currently sits at 4.17 and should be a minimum of 4.5
1.4.4 Resize text When page zoom is used to 200% the page then has two dimensional scroll and content is hidden off screen.
1.4.5 Images of Text On pages such as “new application” text is present on images.
1.4.10 Reflow When page zoom is used to 200% the page then has two dimensional scroll and content is hidden off screen.
1.4.11 Non-text Contrast Some icons do not have enough colour contrast (icons on property pages).
1.4.12 Text Spacing If a user increases Text Spacing the left hand navigation slightly breaks its layout. The line between elements drops down too far.
2.1.1 Keyboard On the Housing options self-assessment:
2.1.1 Keyboard On the social housing application:
2.1.2 No Keyboard Trap On the Housing options self-assessment under 'Next steps' a popup appears after clicking 'See more' information about Private Rented and how it might be relevant to you. As a keyboard only and screen reader user there is no way to close the popup. This issue applies to all popups that appear on the page.
2.4.3 Focus Order Some pages autofocus out of sequence, for example, it would be expected behaviour for the next focusable item after clicking “Property search” in the header to be an element within the dropdown.
2.4.4 Link Purpose (In Context) Links on the page do not make sense when taken out of context.
2.4.5 Multiple Ways There is only one way to navigate to content. Inclusion of a Site Map would resolve this issue.
2.4.7 Focus Visible Not all elements on the website that can be focused actually receive a visual indication that they are focused. To resolve this issue would involve adding some sort of identifier (such as change of background colour, underline etc.) to focussed elements.
3.2.1 On Focus Some pages refresh with error messages which aren’t announced to screen reader users as they interact with the page they are unaware of the issues, for example, on the forgotten password page after entering an incorrect login reference.
3.3.1 Error Identification Enter an incorrect login reference and then click “reset,” the page refreshes with error messages. When the page refreshes your mouse is auto focused on the login reference input field with the error message appearing underneath the input field.
The screen reader user is unaware of why the form didn’t submit successfully as the error message is not read out when focused on the input field. The user has to interact with the input field then continue reading to find out what the error is, then navigate back up to find the input field I need to edit.
3.3.2 Labels or Instructions Help is positioned below or to the right of the input field, meaning the screen reader can only access this info after scrolling through forms.
3.3.3 Error Suggestion Errors are identified but the messaging does not provide
suggestions on how to enter correct information.
3.3.4 Error Prevention (Legal, Financial, Data) It’s not possible to withdraw bid using screen reader / keyboard only. The final step is to submit without the opportunity to review, but the form is 20 pages so not practical. There is potential to add further explanatory text before submitting
4.1.1 Parsing Web page fails validation using w3 validator and there is duplicate ID use.
4.1.2 Name, Role, Value The PDFs need checking for accessibility. There are instances of tabs created using <ul> on the house listing page but they are not marked up with ARIA controls such as tablist, tab and tabpanel. The dropdown for Property Search has no ARIA controls and the status change is not alerted to screen readers. Links have been used as the basis for an interactive component but the dynamic content that shows is not announced to screen reader users.
4.1.3 Status Messages Where content is updated dynamically there should be a status message spoken by screen readers to alert to the new content. After successfully applying to reset password the page refreshes but the screen reader user is not made aware that the form has submitted correctly. They have to read through all the page content before finding out. This is also the case for Housing options self-assessment form confirmation page. On the local connections form page as a screen reader user after entering “Bram” for “Bramley” into the “start typing a location” screen reader users are not alerted to the options that are appearing.
We are awaiting feedback from our developers to assess the costs of fixing the issues and will update this section of the accessibility statement once we have this information.
Navigation and accessing information
There's no way to skip the repeated content in the page header (for example, a skip to main content option). This doesn't meet WCAG 2.1 success criterion 2.4.1 (bypass blocks).
It's not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. This doesn’t meet WCAG 2.1 success criterion 1.3.4 (orientation).
It's not possible for users to change text size without some of the content overlapping. This doesn't meet WCAG 2.1 success criterion 1.4.4 (resize text).
Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard for the reasons above, including the dropdown text has additional stars (*) around the ‘please choose’ option which are read out by a screen reader, eg “Title star combo box star star please choose star star collapsed required entry” and when a screen reader user tabs to the date of birth form elements the month placeholder text is read as “millimetre
Content that's not within the scope of the accessibility regulations
PDFs and other documents
We need to check our PDFs to see if they meet accessibility standards and will update this section of the accessibility statement once we have this information.
We don't post live video streams on the Leeds Homes website.
How we tested this website
This website was last tested on 12 and 13 August 2019. The test was carried out by Leeds City Councils Digital Access Team.
We tested our main website platform, available at www.leedshomes.org.uk. We used this approach to make sure all of the website was tested including the registration, logging in, password reset pages, registering a housing application, completing the social housing wizard and bidding for a home.
What we're doing to improve accessibility
We will soon publish our accessibility roadmap showing how and when we plan to improve accessibility on this website.