Leeds Homes

The House Exchange service closed on 31 July 2026. 

We want to reassure customers that Mutual Exchange is not ending. If you're looking to move home through a Mutual Exchange, you can continue to submit applications in the usual way, and any applications already in progress will continue to be processed. 

• The House Exchange service closed on 31st July 2026.
• Existing Mutual Exchange applications are unaffected
• Your tenancy, rent account, repairs and housing services are not affected
• Housing Leeds is working to secure an alternative service and will provide updates when available 
• Customer data will not transfer to a new provider and will be deleted in line with data protection requirements. 

You will not be able to log in to House Exchange or retrieve any information stored in your account after 31 July. 

 Your housing office will be able to update you on any existing or potential Mutual Exchange requests, but will not be able to update you on alternatives to House Exchange or the closure of the website. 

FAQs

House Exchange is closing, but Mutual Exchange is not. Housing Leeds is working to appoint a new partner service to replace House Exchange, and hopes to be able to update all previous House Exchange users soon.

Why did House Exchange close?

House Exchange closed because the system had reached the end of its technical life and could no longer be upgraded. The provider, Clarion Housing, decided to stop operating the service and focus resources on maintaining homes and delivering services to residents.

When did House Exchange close?

House Exchange closed on 31st July 2026. The platform is no longer accessible.

Will the closure affect my tenancy or housing management services?

No. The closure of House Exchange does not affect your tenancy, housing management services, rent account, repairs service, or any other housing services.

Does this mean Mutual Exchange is ending?

No. Mutual Exchange remains an important option for tenants who want to move home. Only the House Exchange platform is ending; Mutual Exchange opportunities will continue through other arrangements and providers.

Will this affect my current Mutual Exchange application?

No. If you already have a Mutual Exchange Application in progress, it will not be affected by the closure of House Exchange. Mutual Exchange applications are processed outside of the House Exchange platform.

Can I still apply for a Mutual Exchange?

Yes. You can continue to submit Mutual Exchange applications to your landlord in the usual way. However, House Exchange will not be available to help find potential swaps after 31 July.

What should I do if I still want to move after House Exchange closes?

Housing Leeds is working to find an alternative provider to House Exchange. We will share further updates as soon as we have them. If you have already submitted a Mutual Exchange application, this will continue to be considered by your housing office, and you can still submit an application for a Mutual Exchange if you have found a swap.

Will my details be transferred automatically to another exchange service?

No. Tenant information will not be transferred to a new provider.

Why do I need to register again with a new service?

House Exchange is required to delete all personal information following the closure of the House Exchange service due to data protection regulations.

What happened to my personal information?

Your information held on House Exchange was deleted in line with GDPR and data retention requirements when the service closed.

Who can I contact if I have questions?

Please contact your local house office if you have any questions.